Shipping Details
Delivery within Ireland is a fixed cost of €7.00 per order. Please allow between 1-2 working days. In some cases we may be able to arrange next day delivery at an additional cost depending on time of order and destination. Please contact us on +353 28 35449 to arrange a next day delivery.
Delivery within the UK is a fixed cost of €7 per order. Please allow between 3-7 working days.
INTERNATIONAL CUSTOMERS: It is important to note that you may have to pay your own national or local custom duties and taxes on the items you purchase and that these local fees are not included in your Oska Toormore invoice.
What if I want a refund?
You are entitled to a refund or an exchange if you return your item in perfect condition, with all original labelling, within 7 days. If you are not satisfied with your purchase for whatever reason, we will offer you a refund or an exchange.
Fill in your pre-printed Returns form indicating which items you are returning and wish to be refunded for. Place this form in the parcel you are returning to us along with the items. If the items are returned to us within 7 days in perfect condition with all labels and tags attached, (refund via the original method of payment within 10 days of receipt of goods). Please send via recorded delivery and retain proof of postage.
There is no refund on sale/discounted items. We will however provide a credit for sale/discounted items that are returned to us within 7 days in perfect condition with all labels and tags attached.
What if I want to exchange an item?
Fill in your pre-printed Returns form indicating which items you are returning and wish to exchange, including the details of the item you wish to receive in exchange. Place this form in the parcel you are returning to us along with the items. If it is not a straight forward exchange for a different size or colour of the same item, please also email or call us and we can advise you accordingly.
Please send via recorded delivery and retain proof of postage.
What if my item is faulty and I don’t want to pay the postage to return it?
You are entitled to a refund or an exchange if you return faulty items within 30 days.
Fill in your pre-printed Returns form indicating which faulty items you are returning and if you want a refund or the item replacing. Place this form in the parcel you are returning to us along with the items. Also include a copy of your postage receipt so we are able to refund your postage costs. Once we have established that it is a manufacturing fault we will refund you via the original method of payment (plus postage costs) as soon as possible after we have received the goods. In some cases this may take longer than our usual refund time of within 10 days depending on the brand and the fault.
Please send via recorded delivery and retain proof of postage.
Where do I return my items?
Returns Department : OSKA/Acorn Graphics Ltd., Woodfield, The Rope Walk, Bantry, Co. Cork, Ireland
What do I do if I have received an incorrect item?
Fill in your pre-printed Returns form indicating which incorrect items you are returning, including details of the items you should have received. Place this form in the parcel you are returning to us along with the items. Also include a copy of your postage receipt so we are able to refund your postage costs. If the items are returned to us within 7 days in perfect condition with all labels and tags attached we will refund you via the original method of payment (plus postage costs) within 10 days of us receiving the goods. Please send via recorded delivery and retain proof of postage.
If you wish to exchange an item for any reason (other than if it is faulty) the customer is responsible for the shipping costs to return the item back to us. Once we have received your returned item Ireland customers WILL NOT be charged the postage costs to then have the exchanged item delivered to them. International customers WILL be charged standard shipping costs to have the exchanged items delivered to them.
This returns policy does not affect your statutory rights.
IMPORTANT RETURNS INFORMATION
*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.
Why was it Free Delivery last time I ordered and now I have to pay a delivery charge?
From time to time Oska Toormore may offer free delivery promotions, please note that we reserve the right to remove this offer at anytime.
